Terms and Conditions

These terms and conditions govern the use of the website airgalaxyonline.com, operated by Air Galaxy, an IATA certified travel agency specializing in flight bookings. By using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you must refrain from using this website.

These terms and conditions govern the use of the website airgalaxyonline.com, operated by Air Galaxy in partnership with The FlyGlobe Ltd, an API provider by Travelport. By using this website, you agree to be bound by these terms and conditions.

1. ABOUT AIR GALAXY
AIRGALAXYONLINE functions as a platform for flight bookings, enabling users to search, compare, and book flights and flight-inclusive vacations. Our company proudly holds an IATA certificate, ensuring financial protection for our customers.

2. CONTACT INFORMATION
For inquiries or assistance, you can contact Air Galaxy through the following channels: - Phone: +917011190570
- Email: [email protected]
- Registered Company Name: Air Galaxy
- Iata Numeric Code : 14016516
- Udham registration Number: UDYAM-DL-05-0031015
- Gst registration Number: 07CLGPP7324F1Z0
- Registered Office: 1/1553 Mansarovar Park Shahdara Delhi,India


3. IATA Certification
a) Certification : All flight bookings and flight-inclusive holiday packages facilitated through airgalaxyonline.com are covered by the IATA Scheme.
b) Financial Protection : Customers benefit from financial protection under the IATA Scheme in case of insolvency.

4. Flight Bookings
4.1. Air Galaxy acts as an intermediary between airlines and customers for flight bookings. All bookings made through this website are subject to availability and the terms and conditions of the respective airlines.
4.2. Prices displayed on the website are subject to change without notice and are not guaranteed until the booking is confirmed and payment is made.
4.3. Air Galaxy reserves the right to refuse any booking or cancel any confirmed booking at its discretion.

5. Payment
5.1. Payment for flight bookings must be made in full at the time of booking unless otherwise specified.
5.2. Air Galaxy accepts payment by credit card, debit card, or any other method specified on the website. Payment processing is handled securely through trusted payment gateways.

6. Cancellations and Refunds
6.1. Cancellation policies vary depending on the airline and fare rules. Customers are advised to review the cancellation policy applicable to their booking before confirming.
6.2. Refunds, if applicable, will be processed in accordance with the refund policy of the respective airline. Air Galaxy will assist customers in processing refunds but cannot guarantee the outcome.

7. Travel Documents and Requirements
7.1. It is the responsibility of the customer to ensure that they have the necessary travel documents, including but not limited to passports, visas, and health certificates, required for their journey.
7.2. Air Galaxy is not liable for any losses or expenses incurred due to the customer's failure to comply with travel document requirements or entry restrictions imposed by authorities at any destination.

8. Liability
8.1. Air Galaxy acts only as an intermediary in the sale of air transportation services. It shall not be liable for any loss, damage, injury, delay, or inconvenience arising from the acts, omissions, or negligence of airlines or any other third parties.
8.2. In no event shall Air Galaxy be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9. Governing Law and Jurisdiction
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India.

10. Changes to Terms and Conditions
10.1. Air Galaxy reserves the right to modify or replace these terms and conditions at any time. Any changes will be effective immediately upon posting on this website. Your continued use of this website after any such changes constitutes your acceptance of the new terms and conditions.

11. Contact Information
11.1. If you have any questions about these terms and conditions, please contact Air Galaxy at [email protected] .

Note:
Name changes are strictly prohibited once flight tickets or hotel accommodations are confirmed. Should the Traveller/Customer wish to cancel, changes must be communicated to airgalaxyonline.com at least 72 hours prior to the departure time of the first flight segment.

Changes to flight tickets initiated by the Traveller/Customer must be communicated to airgalaxyonline.com via telephone or email. We will confirm if the conditions of the flight ticket allow changes and, if permissible, request written confirmation.

Changes Initiated by the Traveller/Customer
If changes are permitted and made by the Traveller/Customer at least 48 hours prior to the scheduled departure, charges will apply. These charges may include penalties for date changes, fare differences, tax adjustments, and administrative fees.